Privacy Policy

1. Privacy Policy

1.1 Who We Are

Christmas Elves, LLC ("we," "us," "our") is a seasonal lighting and decoration company operating across multiple U.S. markets. This policy covers how we collect, use, store, and protect your data through our website, calls, SMS, forms, AI voice agents (powered by Zevo Labs), and advertising.

1.2 What Information We Collect

We collect data when you:

Visit our website
Submit a form
Call or text us
Interact with any of our AI agents
Click on our ads or visit our landing pages

Categories of data collected include:

Name, phone, email
Job site or service address
Property-related details
Notes or messages you submit
Device/browser info
Cookies, IP address, location data
Call/SMS metadata, audio, transcripts (from AI voice agents)

1.3 How We Use This Information

Your data is used to:

Provide estimates, schedule services, and follow up
Send transactional and marketing communications
Train and improve our AI systems
Run advertising and retargeting campaigns
Maintain security and legal compliance

We do not sell your personal information.

1.4 How We Share Data

We may share data with:

Zevo Labs (CRM, AI, automation)
Ad platforms (Google, Facebook, etc.)
SMS/email services (Twilio, Mailgun, etc.)
Payment processors
Contractors/subcontractors working with us

Each partner is bound by confidentiality and data protection standards.

1.5 SMS/Text Communication & Consent

By submitting your phone number, you consent to receive text messages (both automated and manual) regarding scheduling, quotes, offers, and service updates.

Message frequency varies
Msg & data rates may apply
Reply STOP to opt out
Reply HELP for assistance

We may also use AI-generated messages (via Zevo Labs) for initial communication and support.

1.6 Email Communication

You may receive promotional or service-related emails.

You can unsubscribe anytime by clicking the link in the email.

1.7 Cookies & Tracking

We use cookies and pixels to:

Track user behavior
Run retargeting ads
Improve your browsing experience

You may disable cookies in your browser settings.

1.8 Your Privacy Rights

Under U.S. and international laws, you have the right to:

Request access to your data
Request deletion or correction
Opt out of marketing
Know what data we collect and why

To exercise any rights, contact us using the info in Section 3.

1.9 Data Retention

We retain personal data only as long as necessary to fulfill the purposes described, or as legally required (e.g., tax and audit).

1.10 Security Measures

We follow industry standards to protect your information, including:

SSL encryption
Secure servers
Role-based access restrictions
However, no digital system is 100% secure.

2. Terms of Use Summary

By using this site or submitting any forms, you agree to the following:

You are 18+ or have parental consent
You will not use this site for unlawful purposes
All submitted information is accurate to the best of your knowledge
Any misuse of the site may result in restricted access or reporting

For detailed Terms of Service, contact us directly.

3. CCPA & GDPR Disclosures

If you are a resident of California or the European Union, you may request:

A list of all personal data collected
That your personal data be deleted
That we stop selling (we don’t) or sharing your information

4. Contact Information

For any data/privacy questions, contact us at:
📧 Email: info@christmas-elves.com
📞 Phone: (844) 962-7353
📬 Mailing Address: 6650 Rivers Ave. Suite 100, North Charleston, SC 29406

5. Cookie Notice

We use cookies to personalize content and ads, provide social media features, and analyze our traffic. By using our website, you consent to our cookies unless you disable them in your browser.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by updating this page. Continued use of the site implies acceptance of the updated terms.